Postage and Packaging

A standard charge of UK£ 2.50 applies to all orders to cover postage, packaging and insurance.

All books are despatched by first class post in a padded envelope.

VAT

All printed version of all books are free from VAT.

A Journey Towards Manufacturing Excellence (available as a special order) contains a CD-ROM and VAT is charged on the CD-ROM proportion of the cost.

Payments and Refunds

All payments are processed through the secure RBSWorldPay system.    Most major credit and debit cards can be used.  

All orders will be acknowledged by email.   Please contact us if you have not heard from us within 24 hours of placing an order.

Refunds will be given in the case of faulty goods.     If you decide within seven days that the products are not what you want and are unused, please advise us by telephone and we will arrange for their return and for a refund to be made.

Despatch

All items are normally despatched within 24 hours of receiving your order.   If we anticipate any delay, we will contact you by email or telephone.