Books
We publish a number of books to assist both individuals and organisations implement service improvement techniques
ISIT in Healthcare
SIT in Healthcare details how to apply the philosophies, tools and techniques to improve any section, department or healthcare organisation. This is the 'how to' book and is aimed at employees all levels within the organisation. The book is equally suitable for chief executives and their teams through to those actually working with patients!
Implementing Business Improvement Techniques
Implementing Business Improvement Techniques is based on Chris McKellen's considerable experience of applying business improvement techniques in the manufacturing sector, including the philosophies of 'lean thinking', the 'theory of constraints' and 'six sigma'.
This book is the 'how to' book and is aimed at all levels within the organisation. The book is equally suitable for managing directors and their teams, through to those studying for the NVQ or QCF in Business Improvement Techniques.
QRS for Lean in the Office
QRS for Lean in the Office is a pocket sized quick reference source to guide the user through implementing 'lean thinking' in the office and administration areas.
It outlines the tools and techniques necessary to identify waste and offers business improvement tools and suggestions to minimise them.
Other Books
Other books are available from Manufacturing Awareness Limited